Many of our customers will have experienced it “we are escalating this ticket to our second line team,” but what does that mean? Does it mean that the first line team member does not have the right knowledge? Does it mean that they do not have the time? These are all legitimate questions.Understanding the nuances of support levels can significantly enhance your experience as a customer. As your managed service provider, we are committed to offering not just solutions, but also clarity on how we resolve your issues efficiently and effectively.

Since the outbreak of the Covid-19 pandemic, many organizations have shifted their employees to work from home. While this arrangement has several benefits, including decreased overhead costs, more flexibility, and better work-life balance, it has also posed potential risks to the security and productivity of businesses. To ensure that remote working is a success, it

The world of business technology is constantly evolving, and it can be hard to keep up. It’s important for small and medium businesses (SMBs) to understand the differences between on-premises and cloud-based IT solutions so they can make an informed decision when it comes to selecting the right technology for their business. Let’s explore the

As a small or medium-sized business owner, there will come a point when you need to decide whether to outsource your IT needs to a managed service provider (MSP) or build an in-house IT team. This can be a tricky decision, especially if you’re not familiar with the pros and cons of each option. In

Are you a small business owner struggling to maintain an IT infrastructure that is fast, reliable, and resilient? Are you overwhelmed by the complexity of setting up and managing your tech systems? You’re not alone – many SMBs find themselves facing this daunting task. But don’t worry – with the right information, resources, and tools

Technology continues to evolve at an unprecedented pace, and staying updated is essential for businesses looking to remain competitive in their respective industries. With 2023 fast approaching, it is the perfect time to take a glance at what the future holds and prepare for the upcoming IT trends. In this post, we discuss five exciting